Book With Confidence
For a limited time only, we are offering an additional cancellation and rebooking option to our Small Group Tour customers. If our Small Group Tour is unable to proceed due to government travel restrictions (Japan or your home country), you will receive a discount of the equivalent value to your deposit on a future tour of your choice.
COVID-19 additional cancellation and rebooking option
Due to the COVID-19 pandemic it is impossible to know when we can safely travel overseas again. This made it difficult for people to make a future travel plan and book a tour. However, because each of the Journey to the East's Small Group Tours is limited to just 8 guests, it creates a quandary about booking in these uncertain times. Travellers told us that they do not want to lose their deposit nor miss out their place on a tour either. In order to provide a way to secure a place on the tours without loss, we are offering an additional booking option. If needs be, you can postpone your trip until it is safe to travel without costing extra.
In order to secure your place on our Small Group Tours we request a deposit of 10% of your tour price, and this is not refundable in case of cancellation by the customer, or by Journey to the East in the event of force majeure. For a limited time, in the event that a 2021 or 2022 tour is unable to proceed due to international travel restrictions to Japan associated with COVID-19, in lieu of your lost deposit we will offer a discount of the equivalent value to your deposit against any future Journey to the East tour of your choice. In other words, while the deposit on the original tour is still not refundable, you will not lose the value of the deposit you paid.
This offer applies only to our Small Group Tours not Private Tours. However, we have a similar offer to Private Tours, so please contact us if you are considering a private tour. The offer is available only when a reason for cancellation is due to COVID-19 related government travel restrictions in either customer’s departing country or Japan.
The decision whether a tour proceeds or not because of the COVID-19 constraints will be made by Journey to the East before the final payment due date (90 days before departure). Please note this decision may be impacted by constraints on guest from another country. If the situation changes or there is an outbreak after the final payment due date, then standard terms and conditions will apply.
The offer is valid for 15 months from the departure date of your original tour. The offer is not transferable to alternative guest. Apart from this additional discount offer, all other terms and conditions remain unchanged. Please note this offer does not change our recommendation that you should obtain a travel insurance as soon as you made a booking.