When you contact us or make a booking we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number or address. We will not request any information that is necessary for us to complete your requests or to respond to you or to assess our product is in line with your requests..
Please do not give us other personal or sensitive information that is not necessary to complete your request.
We use Personal Information to service your requests (book accommodation, transport or the like) and we will only share Personal Information with other organisations or individuals who will be delivering services you have contracted Journey to the East to arrange. In the case of payments to our organisation, bank or credit card information is only retained to complete the transaction.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we may request evidence of your identity before we make any requested changes.
You can contact us by email, or send your request or complaint to the postal address published on our web site at Contact-us. We undertake to acknowledge your interaction within 3 working days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
The information we collect is kept in a cloud server and access is limited. We will delete Personal Information should you so request.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees and suppliers who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.