Privacy Policy

Thank you for visiting Journey to the East Privacy Policy. Journey to the East respects and protects the privacy of our guests information. This privacy policy tells you how the web site collects and uses information

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. You can use this web site without telling us who you are or revealing other Personal Information. If you require us to respond to you and you send us a contact or booking form, this web site will need you to identify yourself by using your real name and other Personal Information.

Personal information

When you contact us or make a booking we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number or address. We will not request any information that is unnecessary for us to complete your requests or to respond to you or to assess that our product is in line with your requests..

Please do not give us other personal or sensitive information that is not necessary to complete your request.

We use Personal Information to service your requests (book accommodation, transport or the like) and we will only share Personal Information with other organisations or individuals who will be delivering services you have contracted Journey to the East to arrange. In the case of payments to our organisation, bank or credit card information is only retained to complete the transaction.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we may request evidence of your identity before we make any requested changes.

You can contact us by email, or send your request or complaint to the postal address published on our web site at Contact-us. We undertake to acknowledge your interaction within 3 working days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

The information we collect is kept in a cloud server and access is limited. We will delete Personal Information should you so request.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees and suppliers who need it to provide benefits or services to you.

Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from our web site, we recommend you read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site. may also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information